Return & Refund Policy
At UNIQ BAGS, we take pride in the quality and craftsmanship of our products. Due to the nature of our products, all sales are final, and we do not offer exchanges once a purchase has been completed.
Refunds
Refund requests will only be considered in the following cases:• The customer receives an incorrect product that does not match the confirmed order.• The customer receives a product with a visible defect or damage upon delivery.
To be eligible for a refund, customers must:• Contact our Customer Care team within 48 hours of receiving the order.• Provide clear photos and a video showing the issue.• Return the product unused and unworn, in its original condition, with all original packaging and accessories.All requests are subject to inspection and approval by our Quality Control team. UNIQ BAGS reserves the right to approve or reject any refund request after reviewing the returned product.
If a refund is approved, the amount will be returned to the original payment method within 5–7 business days from the date the refund is approved.
Exceptional Returns
Although all sales are final, UNIQ BAGS may, in exceptional cases and at its sole discretion, approve a return.For approved exceptional returns, a 10% processing fee will be deducted from the product price, and the remaining balance will be issued as store credit/e-wallet.The item must be returned within 3 days of delivery, unused and unworn, in its original condition, with all original packaging and accessories.
Non-Refundable Items
Unless an exceptional return is expressly approved by UNIQ BAGS, refunds will not be accepted in the following cases:• Change of mind after purchase.• Customer dissatisfaction unrelated to a product defect.• Incorrect size, color, style, or product selection made by the customer.• Customized or personalized products.• Products that have been modified or altered.• Products that have been used, worn, damaged, stained, scratched, or altered after delivery.• Damage or incorrect-item claims submitted after the 48-hour notification period.
Product Care
To preserve the quality and appearance of your UNIQ BAGS products, please follow the care instructions provided for each item. Natural leather may develop subtle variations over time as part of its natural characteristics.Damage resulting from improper use, exposure to water, perfumes, creams, oils, chemicals, or incorrect storage will not be considered a manufacturing defect.
Policy Updates
UNIQ BAGS reserves the right to amend this policy at any time without prior notice. The policy in effect at the time of purchase shall apply.
CONTACT US
Our dedicated UNIQ BAGS Customer Care team is here to assist you with product information, sizing, order enquiries, delivery support, and any questions you may have.
Hours of Operation
Monday – Saturday: 8:00 AM – 10:00 PM
WhatsApp Us At +971 50 184 4450
Email us at support.uniq@gmail.com